Shipping & Returns

SHIPPING POLICY

Magnum Bowling Products is a make-to-order company and will always make its best effort to ship your order as quickly as possible. However, even if our Customer Service (available 8:30-5:00 EST) gives you a suggested ship date, we cannot guarantee a specific shipping date from receipt of order, including expedited shipping requests. Our standard manufacturing time for processing orders is up to 8 business days, excluding holidays.

Also, please allow additional time for shipping transit time per the below reference guide. You can contact info@magnumshielding.com for ship date details pertaining to your order. MBP will ship to any address in the 48 Contiguous United States by UPS or US Postal Service.

Shipping Times

Shipping times may be affected by various factors including adverse weather conditions, holiday seasonality, or delivery scheduling by UPS or USPS, and can consequently cause a delay in the delivery of your order. MBP will not be responsible for late deliveries for shipments.

IMPORTANT: Shipping carriers are experiencing abnormally high volume due to continuing COVID-19 issues. Carriers are not guaranteeing deliveries at this time (UPS Service / USPS Mail Service). We regret that MBP cannot guarantee shipment arrival times nor refund late shipments.

Estimated shipping time:

Northeast US: Within 2-4 business days

Southeast US: Within 4-6 business days

Midwest US: Within 4-6 business days

Western US: Within 5-7 business days

GENERAL RETURN POLICY INFORMATION:

If you purchased Magnum Bowling Products. product from another source, retail establishment, or distributor, you must return product to that establishment for credit. Otherwise, please read the general information section in its entirety and then see the appropriate section below for our return, defective, missing item or damaged goods policies. (This returns policy supersedes all others. Please read carefully.)

All packages must be inspected by the customer upon receipt. Magnum Bowling Products. must be notified within ten (10) business days of the original ship date of a shipment that has been determined to contain damaged, missing or incorrect items.

All returns must be pre-approved by calling Customer Service for a Return Material Authorization number (RMA#).

Items can be returned for refund, up to 30 days from the original ship date, if they meet requirements listed below in the following sections. Such returns are acceptable and valid only with prior expressed approval and a valid RMA#. Returns must be accompanied by a copy of the original purchase invoice and a note explaining the reason for the return.

Once the RMA# is issued, you have 30 days from the RMAs issue date to return your item(s) to us. After 30 days, that RMA# will be cancelled and the item(s) cannot be returned on that RMA#. You may be able to possibly obtain a new RMA# by contacting Customer Service to discuss the situation.

The RMA# must be visible on the outside of the package being returned to Magnum Bowling Products. No matter what shipping option you choose to return the product, it is highly recommended that the package be insured. Magnum Bowling Products. will not be held responsible for returns lost in transit.

Make sure to retain all Postal or UPS tracking numbers. All returns must be prepaid: we cannot accept COD returns.

There are no product returns after 60 days from the original ship date, unless for a Warranty Claim (see "Defective Merchandise" section).

Under no circumstances shall altered, abused, used, scratched, scuffed, or non-resalable merchandise be eligible to be returned for credit.

We will not process or ship a replacement part before first receiving the returned part.

RETURN POLICY FOR NON-DEFECTIVE MERCHANDISE:

If you purchased the product directly from Magnum Bowling Products., either from our website or through a phone or e-mail order, please use the following instructions.

Items can be returned for refund up to 30 days from original ship date only with prior expressed approval from Magnum Bowling Products., along with a valid RMA#. The RMA# must be issued prior to the product being returned to us. Contact Customer Service at (585) 381-8380 ext. 3 for more information and the assignment of an RMA#.

The customer will be responsible for the shipping cost of the return and a 20% restocking fee will be charged for items found in our product listings that have been ordered in error by the customer. The product needs to be unused and in re-salable condition with all parts and packing undamaged in order for any credit or partial credit to be applied. Note: Magnum Bowling Products. makes all products to order and does not maintain inventory of finished goods.

Items that are NOT eligible for return are:

· Returns on items that have been altered or damaged.

· Returns on used items unless it is a warranty issue or an alternation request.

RETURN POLICY FOR DEFECTIVE MERCHANDISE

If you purchased the product directly from Magnum Bowling Products., either from our website, or through a phone, fax, or e-mail order, please use the following instructions.

Contact Customer Service at (585) 381-8380 to discuss your concerns with a Customer Service representative prior to taking any action.

For a manufacturing defect due to workmanship and/or materials that occurs within the warranty period, you will be issued an RMA#. (See our warranty policy for more information.)

Once assigned the RMA#, you may ship the suspected defective product back to Magnum Bowling Products. with the RMA# clearly written on the outside of the box/package. Please keep all shipping information.

Upon receipt, the product will be inspected by our Quality Control Department.

If the product is deemed to be defective in regards to a manufacturing defect and was purchased within a one year period, at its election, Magnum Bowling Products. will either repair or replace the product. Credit or refund may be available with proof of purchase. Magnum Bowling Products. will not be expected to manufacture and ship any replacements for defective products without first having the product (considered being defective) returned for inspection and determination, even if critical timing is a factor.

Any parts returned will be subject to inspection to determine the refund amount for the merchandise and shipping costs. Magnum retains the right to disallow any returns that our Quality Control Department deems as a non-warranty issue. All results will be discussed with the customer.

RETURN POLICY FOR ITEMS DAMAGED IN SHIPPING, MISSING PARTS, OR PARTS SHIPPED IN ERROR BY MAGNUM:

It is advisable to reach Magnum Bowling Products. as soon as possible by phone as issues can usually be resolved more quickly than mail or e-mail. Our Customer Service can be reached at (585) 381-8380 ext. 3.

If the item(s) are damaged during shipping, contact us so we can file a claim with the courier. Take pictures of the damage to the box/items and email them to info@magnumshielding.com. Once the pictures have been received, and the claim is filed, replacement items will be shipped to you. Keep the damaged shipping package, all packing materials, and the damaged items for up to 10 business days. The courier service will most likely want to inspect them. If you do not contact us within the 10-day grace period, it will be your responsibility to file the claim with the courier.

Missing item(s)? Contact Customer Service at (585) 381-8380 ext. 3 immediately upon inspection of your package. We will conduct an internal investigation and based on the determination, initiate a resolution. Each situation is handled independently on a case-by-case basis. If your shipment gets lost, once we have confirmation from the courier that the item is "lost in transit", and we have filed a claim for the missing package, we will ship a replacement order.

If your package contains incorrect items for this order, you must contact Customer Service at (585) 381-8380 ext. 3 and have an RMA# issued. The items must be returned within 30 days.

For any item(s) sent to you in error, Magnum Bowling Products. may refund the shipping cost for you to return such incorrect items. Contact Customer Service by phone at (585)381-8380 ext. 3 or by e-mail info@magnumshielding.com for more information.

If a refund is forthcoming, credit will be made to the customer's account upon inspection of the returned part(s). Shipping costs for sending us the parts may also be applied for credit, with a copy of the receipt sent to Customer Service either to the e-mail address at info@magnumshielding.com or our fax at (585) 381-9956.

WARRANTY POLICY

Magnum Bowling Products Limited Warranty Information

What your warranty consists of:

Magnum Bowling Products warrants its products to be free from defects in material and workmanship for a period of one year from date of purchase and applies only to the original purchaser. Products which have been subjected to abuse, alteration, negligence or misuse are not covered.

Magnum Bowling Products, at its election, will either repair or replace all defective parts free of charge.

WHAT YOU MUST DO FOR THE WARRANTY SERVICE: In the event that the original purchaser detects a defect in the material or workmanship, you must contact Magnum. Please send an email to info@magnumshielding.com with any necessary images and include your order number in the subject line.